Heartful Help Privacy Policy

Effective Date: Feb 2, 2026

Heartful Help (“Heartful Help,” “we,” “us,” or “our”) is a 501(c)(3) public charity. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, contact us, donate, request assistance, or submit a referral.

1) Information We Collect

We may collect the following categories of information:

A. Information you provide directly

• Contact information: name, email address, phone number, mailing address
• Donation information: donation amount, donation frequency (one-time/recurring), donation designation (if applicable), and transaction confirmation details from our payment processor
• Assistance requests / referrals: information submitted through forms, email, or other channels, which may include personal circumstances and documentation related to financial hardship

B. Information collected automatically

• Website usage data: IP address, device type, browser type, pages visited, and similar analytics
• Cookies and similar technologies: used to improve site performance and understand visitor usage (see Section 7)

2) How We Use Information

We may use information to:

• Respond to questions and requests
• Process donations and provide donation acknowledgments/receipts
• Review assistance requests and referrals and communicate with applicants/referrers
• Improve website functionality and user experience
• Maintain security, prevent fraud, and comply with legal obligations

3) Partner/Hospital Referrals — Important Notice

Email is not a secure method for sending sensitive information.
If you are submitting a referral, please send minimum necessary information and avoid including medical records or detailed clinical information unless specifically requested through a secure method.

We may request additional documentation later if needed for eligibility review.

4) How We Share Information

We do not sell personal information.

We may share information only as needed for legitimate purposes, including:

• Service providers: such as website hosting, email service providers, analytics tools, and donation/payment processors
• Verification or review: when necessary to validate information related to an assistance request (e.g., verifying a bill or vendor)
• Legal and safety reasons: to comply with law, court orders, or protect the rights and safety of Heartful Help and others

Donation payments: Donations may be processed by a third-party payment processor. Heartful Help does not store full payment card numbers.

5) Data Retention

We retain information only as long as needed to:

• Provide requested services
• Maintain accurate records
• Meet legal, tax, and reporting obligations
• Resolve disputes and enforce policies

6) Security

We use reasonable administrative, technical, and physical safeguards designed to protect information. However, no method of transmission over the internet is 100% secure.

7) Cookies & Analytics

We may use cookies and analytics tools to understand website usage and improve performance. You can control cookies through your browser settings.

8) Children’s Privacy

Our website is not intended for children under 13, and we do not knowingly collect personal information from children under 13.

9) Your Choices

You may request to:

• Update or correct your contact information
• Stop receiving non-essential communications
• To request changes, contact us using the information below.

10) Changes to This Policy

We may update this policy from time to time. Updates will be posted on this page with a revised effective date.

11) Contact Us

If you have questions about this Privacy Policy, contact:

Email: info@heartfulhelp.com