Heartful Help welcomes referrals from hospitals, social workers, community organizations, and individuals. We provide need-based financial support to people experiencing medical hardship and related crisis needs.

1) How to Submit a Referral

Please email referrals to: info@heartfulhelp.com

Subject line: Patient Referral – [City/State] – [Urgency: 7/14/30 days]

2) Consent Required

Before submitting a referral, confirm the individual (or legal guardian) has authorized you to share their information with Heartful Help.

Include this statement in your email:

“Patient/guardian has authorized us to share this information with Heartful Help.”

3) What to Include (Minimum Necessary)

To help us review quickly, include:

• First name + last initial (or case ID)
• City/State
• Category of need (rent, utilities, transportation, essential expenses, disaster-related need, etc.)
• Urgency timeline (within 7/14/30 days) and any deadlines (e.g., shutoff date)
• Best contact method for the individual (phone/email)
• Brief summary of hardship (1–3 sentences)

4) What NOT to Send by Email

Email is not a secure method for sensitive information. Please do not send:

• Medical records or detailed clinical notes
• Social Security numbers
• Full government ID images

If additional documentation is needed, Heartful Help will request it and provide the preferred method.

5) What Happens Next

• We confirm receipt (when possible)
• We may request additional documentation
• We conduct an independent eligibility review
• If approved, assistance may be paid directly to a vendor/provider when possible (e.g., landlord, utility provider, transportation vendor)

6) Independent Determination & No Guarantee

Heartful Help independently determines eligibility and distribution amounts using need-based criteria. Referrals do not guarantee assistance.

7) Donations and Referrals

Donations to Heartful Help are not conditioned on referrals, patient volume, or any hospital/provider business.

Heartful Help independently determines eligibility and distributions using need-based criteria. Referrals do not guarantee assistance.